IT SERVICES

Monitoring Services 

Why build your own operations center or expand a center that is running out of room? Put our fully functional Enterprise Business Operations Center (EBOC) to work for you in less than 30 days. We monitor your environment and proactively alert you before less-than-optimal performance is perceived by your end users.

Management Services

BCS Group provides full-service, 24x7 IT management services from our Enterprise Business Operations Center (EBOC) , where we remotely administer your information systems infrastructure. BCS Group takes a proactive approach to your IT environment before your internal and external customers can detect a problem. Our certified engineers are available around the clock to remediate issues and apply patches.

Reporting Services

BCS Group maintains and makes available to you a library of standard reports-based data generated from our monitoring and management tools. These reports feature:
  • Ticket histories that summarize events logged into our service desk. 
  • Inventory control
  • Web-based access reports available to designated staff. 
  • Historical data to help optimize your business systems. 
  • Standard performance, availability and ticket reports. 
  • Graphical data presentations optimized for capacity planning, fault detection and vendor service-level adherence. 

Alarm Notification Services

BCS Group ensures you know when an issue that could affect service occurs so the right resources are applied immediately or, in most situations, notify you of the work that was completed to resolve an issue before it had a chance to impact your day to day operations. We will work with you to define notification procedures that align with your specific business requirements.

Advanced Resolution and Awareness

Because today's applications are very complex, determining where problems occur can be challenging. They could reside in the network, hardware, software, web layer, middle tier or database. Our application testing and reporting services pinpoint the issues and their locations.

Business Continuance

BCS Group provides a complete continuance solution by developing a plan that meets your business needs. Our highly skilled and knowledgeable staff understands business, compliance, regulatory and disaster recovery requirements, enabling us to build the appropriate solution for your business. This service includes:
  • Planning 
  • Designing 
  • Documenting 
  • Testing 
  • Managing disaster recovery solutions 

Help-Desk Service

Our help-desk service offering provides all the hardware and software required to assist your users. The BCS Group solution takes advantage of our best-in-class business-processing tools and includes:
  • Automated notifications and escalations 
  • A graphical workflow-based incident tracking tool 
  • 24x7 monitoring
  • Known problems display 
  • Self-service functions 
  • Change management workflows